Southwest needs to increase investment into itself, he summed up.Ĭpt. "This is, it's an infrastructure issue for us when you, when you think about it," Cpt. Over that weekend where the company lost $75 million in lost revenue, we had 33% of our pilots who were on duty, but never flew an airplane because they were either in the back of an airplane trying to get positioned to an airplane to fly or they were stuck in a hotel and could not contact crew scheduling or get to an airplane to fly," he explained. ![]() Nekouei referenced Southwest's "Columbus Day meltdown" of October 2021 and mentioned that these situations were getting harder and harder to recover from. ![]() "The execution of getting those pilots and flight attendants to the airplanes to fly them - is a complete failure," he said. Specifically, Southwest's scheduling department's philosophy and software causes massive reassignments of pilots and flight attendants, Cpt. Weather has hit them hard, but internal issues are making the problem worse, Cpt. ![]() However, other airlines like United were not as affected while using the same exact systems in the same cities, he said. Tom Nekouei, Second Vice President of the Southwest Airlines Pilot Association (SWAPA) spoke with NBC 7's Kelvin Henry about how the airline got to this point.įrigid temperatures did affect procedures, Cpt. A sea of luggage remains the link below for more information about what to do if your flight was cancelled or if you can’t find your luggage /YUCeAY3ton- Kelvin Henry DecemHow this happened, according to a Southwest pilotĬpt.
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